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Multiple Social Media Platform Integration
- A centralized dashboard will display all customer queries, feedback, and reviews from various social media platforms in one place.
- The social CRM system should seamlessly integrate with popular social media platforms like Facebook, Twitter, LinkedIn, and others.
- This integration allows businesses to capture and consolidate customer feedback and reviews from diverse sources, providing a comprehensive view of customer sentiment.
- Automated alerts and notifications should be set up to notify support teams about new customer queries, feedback, or reviews across various social media platforms.
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